Shipping & Returns
SHIPPING
Free shipping on all eScooters within Australia
Mercane Australia makes deliveries in both Australia and World wide. We use Australia Post, Star Track Express, TNT and Fastway Couriers for our shipping to customers within Australia.
RETURNS
All returns MUST be authorised before goods are returned.
All items returned for refund or exchange must be returned in the original condition with tags attached (unless faulty).
Any packaged goods must be returned with the packaging in its original condition or your return may not be accepted (unless faulty).
Any returned item which is not in an acceptable condition will be sent back at the expense of the customer, please ensure all items are in new & resaleable condition to avoid any problems.
Returns must be within 30 days from invoice date. ALL RETURNED ITEMS MUST INCLUDE a ‘RETURNS FORM’ TO BE REFUNDED. NO FORM, NO RETURN. RESTOCKING FEE MAY APPLY FAULTY ITEMS
If you have a faulty item that you would like refunded, repaired or replaced, please contact us before sending the item back. If emailing regarding a fault, please attach pictures of the fault so the item can be assessed before a return is approved. In cases where a faulty item was received a pre-paid shipping label can be emailed to cover the return costs on the faulty item.
RETURN ADDRESS:
- Mercane Scooters Australia – 5/5 Sudbury Street, Darra, QLD, 4076